All NORWIK POWER products are covered by a 1-year warranty from the date of shipment from the Chinese port. The warranty covers manufacturing defects.

Contact SOCEVE SRL, which will guide the customer through the warranty procedure and, if necessary, refer them to an authorised NORWIK POWER Service Centre.

The customer must provide:

• Photos and videos of the problem
• Product serial number
• Purchase invoice number

Based on this information, NORWIK POWER will assess whether the problem is due to a manufacturing defect or improper use/incorrect maintenance.

The warranty covers:

• Manufacturing defects
• Failures attributable to defective components or assembly

The following are excluded:

• Normal wear and tear
• Improper use
• Non-compliant maintenance
• Unauthorised modifications

If the problem is recognised as a manufacturing defect, NORWIK POWER will, depending on the severity:

• Supply of the spare part
• Replacement of the entire product

The cost of the replacement part will be bear by NORWIK POWER. The labour costs for the repair will be borne by the customer, who may choose to carry out the repair independently or through an authorised NORWIK POWER Service Centre.

No. The NORWIK POWER warranty only covers the cost of spare parts and shipping to the customer or Service Centre.

The customer is responsible for the cost of repairs, whether carried out independently or through an authorised NORWIK POWER Service Centre.

Authorised Service Centres can be found by consulting the Service Centres section of the website, via a detailed list.

They can assist the customer in repairing the NORWIK POWER product and installing the parts supplied under warranty.

If the analysis reveals that the malfunction is due to improper use or incorrect maintenance, even during the warranty period, the warranty will not be applicable.

Any repairs or replacements will be at the customer's expense, even if carried out at an authorised NORWIK POWER Service Centre.

Warranty repairs can be carried out:

• At authorised NORWIK POWER Service Centres
• By the customer's qualified personnel, in accordance with the procedures indicated by NORWIK POWER

Yes, as long as it is carried out by competent personnel, in accordance with the instructions and technical specifications provided in the NORWIK POWER product user and maintenance manual.